Adam 7
Glitch in The System
May 5th 2009 11:34
Recently the pre-paid credit on my phone ran out and so I went out and bought a recharge voucher. Having entered the pin I was informed that the voucher was invalid so I called *unnamed mobile provider X* and repeated this information, upon which I was informed that I was to send the voucher to the offices of *unnamed mobile provider X* at which point I would receive a refund in the form of a cheque.
Having not remembered to ask for the address to the offices of *unnamed mobile provider X* I promptly called back and asked for the operator to whom I had spoken previously. Unfortunately that operator had seemingly vanished and so I repeated my dilemma to the new operator and was then informed that my old pre-paid plan was no longer in effect and that I would have to change over to a current plan.
I asked if perhaps I had purchased the wrong voucher and if it was at all possible that having exchanged it for another one I would be able to use it on my old plan and was informed that I could try but that it was not likely and also that the vendor might not comply with a such a voucher exchange and it was a better idea just to change to the current plan.
Thanking the operator and not heeding the suggestion at all I went back to the vendor and after a brief explanation I managed to exchange my voucher for one I thought might work and promptly discovered that it did.
The same week *unnamed land-line provider Y* suddenly decided it was a good idea to disconnect my land-line so I called them up and after an hour of being put on hold I was informed that the bills on the account had not been paid. Racking my brains as to how this grievous error could possibly have transpired I asked what address they were been sent to and was politely informed that it wasn't the one to which my land-line was currently connected.
After another hour of being put on hold I was redirected to another department at which point I had to reiterate the problem and was then (after yet another hour of resplendent muzak) redirected to another department at which point I was informed that they were closed for the day and that I should call back the next morning.
The next morning I called *unnamed land-line provider Y* once again and having restated the issue once more I was put on hold. An hour later having been redirected to the correct department I was informed that the issue had finally been resolved and that my land-line would be reconnected within 3-5 working days.
9 working days later there was still no sign of my land-line been reconnected so I called *unnamed land-line provider Y* again and was informed that no part of my previous enquiry had been recorded and was put on hold. After the usual affair I was finally informed that there had been a 'programming error' and that my line had been reconnected.
Replacing the receiver in disbelief I decided to test whether the line really worked and promptly discovered that it did.
Since my internet connection requires a land-line to function I had been without internet access for a total of 10 working days and was eager to rejoin the online community only to be perplexed by the discovery that I had no internet connection.
After having exhausted all the options available for troubleshooting internet connection issues I called up *unnamed internet provider Z* and after giving my details and been put on the mandatory hold I was informed that my service had been disconnected and required reconnecting.
I explained that this had been an error on the part of *unnamed land-line provider Y* due to the 'programming error' and was then informed that in order for my internet to be reconnected a service technician was required to reconfigure my local exchange and that this would most likely occur within 3-5 working days.
7 working days later I received a call from *unnamed internet provider Z* and was informed that my internet connection was now operational.
It was.
-CC
Having not remembered to ask for the address to the offices of *unnamed mobile provider X* I promptly called back and asked for the operator to whom I had spoken previously. Unfortunately that operator had seemingly vanished and so I repeated my dilemma to the new operator and was then informed that my old pre-paid plan was no longer in effect and that I would have to change over to a current plan.
I asked if perhaps I had purchased the wrong voucher and if it was at all possible that having exchanged it for another one I would be able to use it on my old plan and was informed that I could try but that it was not likely and also that the vendor might not comply with a such a voucher exchange and it was a better idea just to change to the current plan.
Thanking the operator and not heeding the suggestion at all I went back to the vendor and after a brief explanation I managed to exchange my voucher for one I thought might work and promptly discovered that it did.
* * *
The same week *unnamed land-line provider Y* suddenly decided it was a good idea to disconnect my land-line so I called them up and after an hour of being put on hold I was informed that the bills on the account had not been paid. Racking my brains as to how this grievous error could possibly have transpired I asked what address they were been sent to and was politely informed that it wasn't the one to which my land-line was currently connected.
After another hour of being put on hold I was redirected to another department at which point I had to reiterate the problem and was then (after yet another hour of resplendent muzak) redirected to another department at which point I was informed that they were closed for the day and that I should call back the next morning.
The next morning I called *unnamed land-line provider Y* once again and having restated the issue once more I was put on hold. An hour later having been redirected to the correct department I was informed that the issue had finally been resolved and that my land-line would be reconnected within 3-5 working days.
9 working days later there was still no sign of my land-line been reconnected so I called *unnamed land-line provider Y* again and was informed that no part of my previous enquiry had been recorded and was put on hold. After the usual affair I was finally informed that there had been a 'programming error' and that my line had been reconnected.
Replacing the receiver in disbelief I decided to test whether the line really worked and promptly discovered that it did.
* * *
Since my internet connection requires a land-line to function I had been without internet access for a total of 10 working days and was eager to rejoin the online community only to be perplexed by the discovery that I had no internet connection.
After having exhausted all the options available for troubleshooting internet connection issues I called up *unnamed internet provider Z* and after giving my details and been put on the mandatory hold I was informed that my service had been disconnected and required reconnecting.
I explained that this had been an error on the part of *unnamed land-line provider Y* due to the 'programming error' and was then informed that in order for my internet to be reconnected a service technician was required to reconfigure my local exchange and that this would most likely occur within 3-5 working days.
7 working days later I received a call from *unnamed internet provider Z* and was informed that my internet connection was now operational.
It was.
-CC
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